Coronavirus: Broncos reiterate refund-or-credit option should games be canceled or played without fans

In a letter sent to their season ticket holders Friday, the Broncos reiterated that fans can choose a full refund or an account credit if games are canceled or are played without fans in attendance.

On Tuesday, the NFL announced a league-wide refund-or-credit policy, but the Broncos informed account holders on April 2 that would be their plan.

The league released the regular-season schedule on Thursday. The Broncos will open Sept. 14 at home against the Tennessee Titans.

In addition to the refund-or-credit policy, the Broncos announced:

  • The annual Seat Improvement Process, which provides account holders the opportunity to upgrade their seats, will begin online May 26 for United Club accounts and June 8 for reserved accounts.
  • Final payment dates are June 4 (reserved season tickets) and June 11 (club seats). Fans with concerns about making payments are asked to contact the Broncos’ ticket office.
  • Single-game tickets usually go on sale in July, but no date has been announced.

In the letter to season ticket holders, the Broncos said: “As we all look forward to getting back to football soon, we also understand the uncertainty you may be feeling with the current environment surrounding COVID-19. Our No. 1 priority is your health and well-being, and we are focused on preparing for a full schedule with increased safety measures for you…

“Our decisions will be based on the latest advice of public health officials and medical professionals to ensure our compliance with all local and league recommendations. Just as we’ve done for the NFL draft and our virtual offseason program, we will be prepared to make whatever adjustments are necessary to conduct our games in the safest manner possible.”

The Broncos are scheduled to host San Francisco and Chicago in the preseason and Tennessee, Tampa Bay (Sept. 27), Miami (Oct. 18), Kansas City (Oct. 25), the Los Angeles Chargers (Nov. 22), New Orleans (Nov. 29), Buffalo (Dec. 19 or 20) and Las Vegas (Jan. 3).

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